Privacy policy

We know that your privacy is important to you. We created this privacy policy to let you know what Personal Information we collect, how we use and share the Personal Information we collect, and how we protect your privacy.

Types of Personal Data Collected

When you purchase a Seconds product, create a Seconds Account, or register for or use a Service, you may provide us with personal information such as:

Creation of Seconds Account. Personal data that are collected for creating a Seconds Account may include your email address or mobile phone number, device related information (e.g. IMEI number) and various location related information (e.g. location area code, mobile network and country codes).
Purchasing of Seconds products. When you make purchases through the Seconds e-commerce website, we may collect your Seconds Account ID (or mobile phone number or email addressed used to create your Seconds Account), name, phone number, delivery address and order details, etc. Seconds provides logistics services to deliver the products purchased on the e-commerce website. When you use these services, we may also collect the order number, invoice date, list of purchased items and your contact details in order to process the services.
Activating Seconds device. When you activate a Seconds device, we may collect details you provide as part of your profile such as your name, address, birthday and picture.
Sync Seconds device data. When you synchronise the Seconds device data, e.g. to Seconds device Cloud Service, we may collect data relating to your activities and functionalities of Seconds device, such as those obtained from our sensors and features on Seconds device, and smart alarm related information.
Sharing your content. When you share content or send information to family and friends, we may collect personal information of those people, such as their names, email addresses, telephone numbers, and mailing addresses. You hereby represent and warrant that you have obtained necessary consent for use of third parties’ personal data if you choose to provide them to us. When you share content or invite users to use Seconds, please note that other users may see personal data you share.
Processing the services. In providing the above services, we may also collect data in relation to your device, including your Seconds device ID, firmware version, device OS version, model and system, and visiting IP and time.

How the Personal Data is used

To provide you with our products and services, processing your orders, performing contractual obligations between you and us, to ensure the functions and safety of our products, to verify your identity, to prevent and trace fraudulent or inappropriate usage
To develop our products and services, together with general and statistical information
To communicate with you, including providing you with notifications on products and services that are updated or launched
To provide marketing and promotional materials to you on our products and services which you may unsubscribe anytime
To personalise product design and to provide you with services tailored for you, for example, recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of Seconds devices
If you participate in our survey, contest or other promotions, we may use your personal data to manage such activities
To diagnose product problems and provide other customer care and support services.
To develop analyses that enable us to better our business operation, make informed decisions, and report on the performance of our business.
For any other purposes about which we notify and receive express consent from customers and users.

Other Information

We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:

When you create a Seconds Account, download our software, register in our e-commerce website, participate in online surveys or interact with us in other ways, we may collect your language preferences, postal code, area code number and time zone in which you use our products and services, and your profession.
When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our products functions, on an anonymous basis. This may include information relating to your use of our official website, products and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.
When you use our services or functions that are based on location information, e.g. carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (e.g. pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g. in saving your preferred language settings, sending emails in a readable format, to determine whether the emails have been opened or not, etc.
When you use the Internet browser in using our products and services, we may collect log information, e.g. IP address, browser type, language, reference source, operating system, date and time marking and click rate data.
When you first use and activate your Seconds device, the device’s unique identification code and approximate geographical information may be collected.

Your Rights Relating to Your Personal Data

We recognise that privacy concerns differ from person to person. Therefore, we provide examples of ways we make available for you to choose to restrict the collection, use, disclosure or processing of your personal data and control your privacy settings, such as controlling the settings under the User Experience Improvement Program, Location Access functions, and your Seconds Account.

Access, Updating or Correcting Your Personal Data

You have the right to request access and/or correction or any other personal data that we hold about you. When you update your personal data, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access or correction of your personal data, we shall process in accordance with the laws of your country. While we try our utmost in acceding to your requests, unreasonably repetitive or unrealistic requests or those that put others’ privacy at risk may be declined.
We normally provide such services for free but reserve the right to charge a reasonable fee.
If you believe any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the email address below.
For details relating to the personal data in your Seconds Account, you may contact us.

Withdrawal of Consent

You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or control by submitting a request. This may be done by accessing your Seconds Account management center or you may contact us. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal data as per your request.

Please note, however, if you should choose to withhold requested information, we may not be able to provide you with some of the Services dependent upon the collection of the information and you will be given an opportunity to “opt-in” and make your preference choices for any items that are optional and which are not prerequisites for our rendering such services.

Who do we share your information with?

At Seconds, we only share personal data in ways that we tell you about. We may share your Personal Data with the following recipients:

To our third party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
To our customers and other business partners who provide you, directly or indirectly, with your devices, and/or networks and systems through which you access and use our Sites and Services.
To an affiliate or other third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, we cannot control how such entities may use or disclose such information.
As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
To subsidiaries or affiliates within our corporate family, to carry out regular business activities.

Disclosure to Others

Seconds may disclose your personal data without further consent if required or permitted by law in the following cases:

cases in which the disclosure is required or authorized based on the applicable laws and/or regulations;
cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the individual or another individual;
cases in which the disclosure is necessary for the prevention of crime or legal proceedings;
cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way;
cases in which the disclosure is necessary for any investigation or proceedings;
cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorisation signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer; and/or
cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.

Information Not Requiring Consent

We may share anonymised information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, or we may tell our business partners the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
For the avoidance of doubt, in the event that we are permitted by law to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.

Information Security Safeguards

Seconds uses a range of measures to help protect the personal information of customers and others. We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your personal information. We have put in place the following security procedures and technical and organisational measures to safeguard your personal data:

Your personal data is stored on secure servers that are protected in controlled facilities.
All data saved in the back-end is classified into different levels based on the importance and sensitivity of the data, e.g. whether the data contains personal data.
In the data centers, clusters that contain sensitive data are grouped together in the network topology, and will be placed in rooms with additional physical security protection.
Data exchanged between Seconds devices and servers are encrypted using Secure Sockets Layer (“SSL”).
There is an optional two-step verification process when users access their Seconds Account.
There is regular review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
Access is restricted to Seconds employees and Third Party Service Providers who need to know that the information in order to process it, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations.
There are also access controls for all server clusters used for cloud-based data storage and process.
Most data used for Seconds’s products and/or services is stored in a storage system. By using column family based access control mechanism, Seconds employees are only allowed access to the data column families they are granted access to.
Please note also that for the above, Seconds may use overseas facilities operated and controlled by Seconds to process or back up your personal data. Currently, Seconds has data centres in Beijing and Singapore. As a result, we may transfer to and store your personal data at our overseas facilities. However, this does not change any of our commitments to safeguard your personal data in accordance with this Privacy Policy.

Information safety is very important to us. We will take all practicable steps to safeguard your personal data. Through our protective measures above, especially encrypted storage and transmission, your data is as secure as it can be. Certain details of encrypted data cannot be accessed by anyone except by you.

Links to Other Websites, Devices, Apps and Features

The Services may provide the ability to connect to other websites, devices, apps, and other features, which may operate independently from us and may have their own privacy notices or policies. We strongly suggest you review them. To the extent any linked website, device, app, or other feature is not owned or controlled by us, we are not responsible for its content, use, or privacy practices.

Minors

Unless otherwise specified, the Services are designed for a general audience and are not directed at minors. In connection with the Services, we do not knowingly solicit or collect personal information from minors without parental consent. Should a parent or guardian have reasons to believe that a minor has provided Seconds with personal data without their prior consent, please contact us, and we will endeavour to delete that information from Seconds databases.

Updates To The Privacy Policy

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices with respect to the Services. We encourage you to periodically review this page for the latest information on our privacy practices.